Items Purchased Through Our Shop:

How Do I Return an Item?



Recommended Items Purchased Through a Third-Party Site:

How Do I Return a Recommended Product or Service Purchased Through a Third-party Site?

  • For more information regarding a return from a third-party merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its return policy, information links, or contact the merchant directly.
  • Please note that recommended products or services that are purchased on or through a third-party site are subject to the terms and conditions of the merchant that specifically apply to your purchase or use of such products or services.



What Is the Cancellation Policy for Lab Tests? (coming soon!)

  • Due to the fees we incur after a test order is placed, we are unable to offer refunds, returns or exchanges on test orders.
  • Please visit our store and read the individual terms and conditions for the test you are considering.